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Administrative Support

We are looking for a part-time Administrative Support

Fixfire® is a leading independent family business specialising in Life and Property Protection systems and equipment. A trusted brand, we are renowned for delivering proven, quality and innovative solutions. Committed to being our customers’ “best alliance for compliance™” the foundational principles of honesty and integrity that guided our steps when the company started in 1976 firmly remain as core values at the heart of our ethos.

With a head office in Coventry and a branch office in Loughborough we serve an established customer base installing and maintaining Fire Alarm, Emergency Lighting, CCTV, Access Control, Nurse Call and Fire Extinguishers.

We are now looking for a part-time Administrative Support professional to join our Service Delivery Team.  The role will be office-based, at our premises in Coventry though there may be a need to work from home if required.

About the Admin Support Role:

This position requires a self-starter who is conscientious, professional, and can integrate well across multiple personalities in the team. It is a pivotal appointment for the business and therefore the ability to be adaptable, well organised and able to manage large workloads at times is essential.

Duties:

  • Provide administrative support to the Service Delivery team.
  • Process Engineer reports; check and rectify errors, ensure recorded times are accurate, parts are correctly allocated, identify further work required and action accordingly.
  • Raise and submit customer invoices, ensuring correct rates are applied and use judgment to assess if any concessions should be made to ensure fair and accurate charges to our customers.
  • Assist with raising quotations for remedial work and support the Compliance team as necessary.
  • Process Fire Risk Assessments.
  • Raise PPM and reactive jobs in Service Management systems and track and report on their progress.
  • Schedule service visits for engineers.
  • Answer incoming telephone calls in a professional manner, respond to incoming emails and assist with monitoring of the Service email inbox.
  • Be open to continuous improvement within the role, simplifying the process to maximise efficiencies.
  • Communicate clearly and courteously with customers, suppliers and colleagues at all times.
  • Maintain accurate database and associated records, filing paperwork as required.
  • Provide support to other departments.
  • Other duties as directed.

This is a part-time, permanent position of 27.5 hours a week. There is some flexibility for the post holder as long as the hours are worked between 7:30am and 5pm and you are available at appropriate times to support the requirements of the business.

About the Successful Administrative Support Candidate:

Key skills required:

  • 2+ years’ experience in a similar role.
  • Excellent attention to detail with the ability to consistently maintain a high level of accuracy.
  • Excellent communication skills, both written and verbal.
  • A strong team player with a positive can-do approach and the capacity to proactively work with others to achieve a goal.

The ideal candidate will uphold our company values and have:

  • A proactive outlook and willingness to learn.
  • Exceptional organisational skills.
  • A positive attitude, happy to help with a wide variety of tasks to support the team.
  • Good level of computer literacy, particularly with Excel, Outlook and Word.
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Administrative Support
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